What we do

Energy Support Scotland helps eligible households in Scotland top up smart prepayment meters remotely. You pay £1 today; we complete the top-up within 48 hours of that £1 payment, and you authorise us to collect the remainder on/after your next pay or benefit date using your saved card.

Who can use this service

• You live in Scotland.
• You have a smart prepayment meter that supports remote top-ups (not a legacy key/card meter).
• You can provide your supplier’s 19–20 digit smart top-up number from their app/smart card/IHD.

How it works

1. Complete our short form with your details, supplier, and smart top-up number, and choose your next pay/benefit date.
2. Pay £1 via our Stripe-hosted checkout (your card is saved securely for the later charge).
3. We process your remote top-up within 48 hours and notify you once it’s completed.
4. On/after your selected date, we collect the remaining amount using your saved card.

Fair & simple

• Not a lender: this service is not credit or finance and is not FCA-regulated consumer credit.
• No credit check and nothing is reported to credit reference agencies.
• No interest or fees from us, and no debt-collection action if a payment fails—if your bank declines the later charge, we’ll arrange another attempt within a reasonable period.
• You can change or cancel the later charge any time before your selected date by emailing support@energysupport.scot.

Security & privacy

Payments are processed by Stripe. We never see or store your full card number. We only collect what we need to provide the service (contact details, supplier, smart top-up number, your selected date, and consents).

Contact

Questions? Email support@energysupport.scot.